Q: How fast do you ship orders?
A: PPI offers same day shipping for all orders received Monday through Friday by 12:00 p.m. Pacific Time. Orders received after 12:00 p.m. or on weekends or holidays will be shipped the next regular business day.
Q: Can you ship my order to a P.O. Box?
A: Orders from the U.S. are normally shipped via a traceable method, which requires a street address. This allows us to track your package in the event of a problem or delay. If you are unable to provide a street address, your order may be delayed. Someone should be available at the street address to receive and sign for the package.
Q: What are your Shipping & Handling charges?
A: Shipping & Handling charges will appear as a separate item on your invoice. This charge includes secure packaging, insurance, and rapid processing of your order. Rates and delivery times are based on the destination and the specific shipping method you select for your order. Guaranteed delivery time does not include the day you placed the order.
Orders sent via UPS. Rates and delivery times based upon the chosen shipping method:
Orders sent via UPS (3-5 business days, traceable): 15% of order subtotal, $40.00 minimum. Customers are responsible for all applicable duties and taxes.
OTHER INTERNATIONAL DESTINATIONS
Expedited service (3-5 business days, traceable) to other international destinations 15% of order subtotal, $60.00 minimum. Customers are responsible for all applicable duties and taxes.
Q: How fast do you ship orders?
A: Orders placed online will receive an e-mail confirmation. For further information about the status of your order, please contact us at email@example.com. Please include the exact name and complete shipping address that you used when placing the order.
Q: Will I have to pay any additional charges when my package is delivered?
A: For shipments to Canada and other international destinations (depending on the country and/or region) additional customs and/or duties may be assessed.
Q: What merchandise can be returned to PPI?
A: Materials may be returned within 30 days of the delivery date. All returned materials must be unopened and received in suitable condition for resale accompanied by a copy of the original invoice. Returned materials that are not T-JTA-related are subject to a 20% restocking charge ($10.00 minimum). Shipping and handling charges are not refundable. Please send all returns to PPI via UPS, certified mail, or other traceable method.
Q: Where and how should I return merchandise to PPI?
A: Return your merchandise via a traceable method (e.g., UPS, FedEx, or certified mail) to our physical address:
Attention: Returns Psychological Publications, Inc. 2205 First Street, Suite 110 Simi Valley, CA 93065-1981
NOTE: PPI is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service).
Q: What documentation needs to accompany my return?
A: To ensure prompt and appropriate processing of your credit, make sure you include the following documentation with your returned merchandise:
Q: Does PPI require prior return authorization?
A: Prior authorization should be obtained for all returns. Failure to obtain prior approval may result in a delay in processing your return. To obtain prior authorization, simply e-mail our customer service at firstname.lastname@example.org.
Q: Does PPI charge a restocking fee?
A: Returns on items that are not PPI publications require prior authorization and are subject to a 20% restocking fee.
Q: The item I received is damaged or defective. Do I have to pay to return it to PPI?
A: If you received an item that was damaged or defective, please contact our customer service at email@example.com or call us at (800) 345-8378. We will be happy to assist you in obtaining a replacement, and we can arrange for a pickup of the damaged or defective merchandise.
Q: I ordered the wrong item by mistake. Can I exchange it for another item?
A: Yes. The exchange process depends on the original method of payment: